persona-customer-support
Manage customer support — track tickets, respond, escalate issues.
Before you install
- Last update
- Files in folder
- 1
- Scripts
- No script files found
- SKILL.md size
- 1.2 KB (about 304 tokens of context each time it loads)
- License
- Apache-2.0
- Source on GitHub
- googleworkspace/cli
Skills are plain text instructions the agent follows, sometimes with scripts. Check the source, prefer repositories with many installs and stars, and read any script it ships.
Install
npx skills add googleworkspace/cli@persona-customer-supportRuns in a terminal with Node.js 18 or newer. Add -y to skip the prompts and -g to install for every project instead of this one.
Install for your agent
npx skills add googleworkspace/cli@persona-customer-support --agent claude-code -y- Project install writes to
.claude/skills/persona-customer-support- Global install writes to
~/.claude/skills/persona-customer-support
Start a new session afterwards so the agent picks the skill up. In Claude Code you can also call it directly with /persona-customer-support.
What it does
Customer Support Agent PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar Manage customer support — track tickets, respond, escalate issues. Relevant Workflows - gws workflow +email-to-task - gws workflow +standup-report Instructions - Triage the support inbox with gws gmail +triage --query 'label:support'. - Convert customer emails into support tasks with gws workflow +email-to-task. - Log ticket status updates in a tracking sheet with gws sheets +append. - Escalate urgent issues to the team Chat space. - Schedule…
Excerpt from the skill's own SKILL.md. Read the full file on GitHub before installing: skills run with your agent's permissions.
Categories
Related skills
- gws-gmail
googleworkspace/cli
Gmail: Send, read, and manage email.
- gws-gmail-send
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Gmail: Send an email.
- gws-drive
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Google Drive: Manage files, folders, and shared drives.
- gws-shared
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gws CLI: Shared patterns for authentication, global flags, and output formatting.
- gws-calendar
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Google Calendar: Manage calendars and events.
- gws-sheets
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Google Sheets: Read and write spreadsheets.